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Return Policy

Payment Term

Payments made on this site will be collected by PayPal (Credit Card: VISA / MASTER), and the credit card processing fees will be charged according to the regulations of each bank.

    

 

Return / Replacement

hoda warrants its products (collectively, the “hoda Products”) on a limited basis against defects in material or workmanship for their applicable Limited Warranty Period, subject to the terms and conditions set forth in this Limited Warranty.
1) Defect product
2) Wrong Products received from purchased

Send a request for Return / Replacement
Step1. Login your account.
Step2. Check the Order list.
Step3. Write the details with photos into "Shop and Customer Comments" and submit it.
(We will reply you within 72 working hours)

* If you can't find the order on the list, please send us a mail to check for you.
>>> hodashop@tw-hoda.com 
( Order details: Date, Name, Address, Phone Number, Product Name, Quantity, What issue is for the product)




Duties, Taxes, and More.
Any possible import duties, taxes, and charges are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing. The carrier will not return such a package to us until these fees are properly paid. If the package is refused or abandoned at customs or receiver, we will remain the right to deduct it from the initial refund amount.


Free Shipping Information
We process and ship orders placed between Monday-Friday (GMT+8). If your order is not in this period, we will arrange it from the next business day. Delivery is estimated 5-15 days to arrive. (It might be longer because of force majeure from carrier arrangement)

Free Standard Shipping for orders over the following amount on selected countries.

  • $45 USD (If not, $6 USD) :
    Malaysia, Singapore, Thailand
  • $60 USD (If not, $19.99 USD) :
    Japan, Korea
    , Australia
  • $100 USD (If not $29.99 USD) :
    USA, Canada, UK, Germany
    Italy, French, Philippines, Vietnam


IMPORTANT: We will not be responsible for any shipping fees incurred from the order return or replacement.

Not on the list? 
If your region is not included from the list, please email us to check. 
>>> hodashop@tw-hoda.com